Privacy Policy

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

• Contact Details: Name, phone number, email address and service location provided by you.
• TV Service Details: Television brand, model, technical problems and repair requirements.
• Communication Details: Information you provide when contacting our service team.
• Technical Data: Browser type, device information, IP address and website interactions, where collected by our website or service providers.

We aim to collect only information reasonably necessary to respond to enquiries and provide requested services.

2. How We Use Your Information

Information collected may be used for the following purposes:

• Responding to TV repair enquiries.
• Discussing television problems and repair options.
• Contacting customers about requested services.
• Arranging repair appointments where available.
• Communicating service estimates, charges and repair information.
• Maintaining relevant service records.
• Improving website functionality and customer experience.
• Measuring advertising performance where tracking is enabled.
• Meeting applicable legal and regulatory obligations.

3. Google Ads and Analytics

Our website may use Google Ads conversion tracking, Google Analytics or similar measurement services where implemented.

These tools may collect information about website visits, advertising referrals, page views and clicks on contact buttons.

This information may be used to understand website performance and evaluate advertising campaigns.

Google processes information according to its own policies. You can learn more at:

Google Privacy Policy

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to support website functionality, measure visitor interactions and improve performance.

Cookies are small files that websites may store on your device.

You can control or disable cookies through your browser settings.

Where legally required, consent will be requested before non-essential cookies or tracking technologies are used.

5. Sharing of Information

We may share relevant information with technicians, service partners or technology providers when necessary to process your request or operate our website.

Information may also be disclosed when required by applicable law.

We do not sell customer personal information to third parties.

6. Data Security

We aim to use reasonable technical, administrative and organisational safeguards to protect information from unauthorised access, alteration, disclosure and loss.

However, no electronic transmission or storage system is completely secure. Absolute security cannot be guaranteed.

7. Data Retention

We retain personal information only for as long as reasonably necessary for providing services, communicating with customers, maintaining relevant records and meeting applicable legal obligations.

When information is no longer required, we aim to delete or securely dispose of it, subject to applicable laws.

8. Your Privacy Rights

Subject to applicable privacy laws, you may contact us to:

• Request information about personal data we hold.
• Request correction of inaccurate information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Raise a concern about how your personal information is handled.

Privacy-related requests will be handled in accordance with applicable requirements.

9. Third-Party Websites

Our website may contain links to third-party websites or external services.

TV Repair Service is not responsible for the privacy policies or data practices of independently operated third-party websites.

We recommend reviewing their privacy policies before providing personal information.

10. Children's Privacy

Our website and TV repair services are not specifically directed toward children.

We do not intentionally solicit children's personal information without the consent or authorisation required by applicable law.

11. Changes to This Privacy Policy

TV Repair Service may update this Privacy Policy to reflect changes in business practices, website functionality or applicable legal requirements.

Any updated version will be published on this page with a revised date.

12. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.